The Public Service Commission (PSC) plays a crucial role in dealing with incapacity complaints in the public service.
Here are some key responsibilities:
Investigating Grievances: The PSC investigates grievances of employees in the public service concerning official acts or omissions
This includes complaints related to incapacity due to illness, ill-health, or poor work performance.
For access to the process on dealing with grievances, click on the button below.
Ensuring Fairness: The PSC ensures that grievances are handled in a fair, impartial, and unbiased manner.
Providing Recommendations: After investigating a complaint, the PSC recommends appropriate remedies to address the grievance, this could include measures to support the employee, changes in workplace policies, or other actions to resolve the issue.
Promoting Sound Labour Relations: The PSC aims to advance sound labour relations by addressing grievances and promoting a positive work environment. They work to resolve individual grievances at the lowest possible level within the department.
Making Rules: The PSC has the authority to make rules to deal with grievances in the public service. These rules help ensure that grievances are handled efficiently.