- If it appears from a complaint, or any written response made in relation to a complaint under section 79(b)(ii), that it may be possible to secure—
- a settlement between any of the parties concerned; and
- if appropriate, a satisfactory assurance against the repetition of any action that is the subject matter of the complaint or the doing of further actions of a similar kind by the person concerned,
- the Regulator may, without investigating the complaint or, as the case may be, investigating the complaint further, in the prescribed manner, use its best endeavours to secure such a settlement and assurance.
Settlement of complaints – Section 80
Chapter 10
Enforcement